Informazioni generali

Datore di lavoro: Majorel

Area di lavoro: Specialisti in Business operations

Orario di lavoro: Tempo pieno

Nazione: Polonia

Città: Poznań

Formazione: Diploma

Descrizione

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Overall Responsibilities:

  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records
  • Identifies and classifies incident types and service interruptions.
  • Records incidents cataloging them by symptom and resolution
  • Access Creation/Deactivation for internal tools
  • Resolves basic issues for Majorel Access Network and M365
  • RSA VPN basic access management and support >>> Access Provisioning and deprovisioning Issues
  • Sending Daily reports on open tickets and End of Day Report

Job Requirements:

  • College/Associates Degree in Information Technology or bachelor’s degree in related field 
  • Minimum of 2 years of experience in a technical support environment or similar role
  • Self-motivated achiever who gains satisfaction from providing excellent customer service with proven track record in achieving customer satisfaction and end-user satisfaction
  • Excellent and effective communication and presentation skills - written, verbal and telephone manner
  • Excellent organizational skills
  • Proven problem solving and troubleshooting skills, facilitating the efficient and effective identification of problems and application of appropriate solutions.
  • Sound knowledge of various OS and software such as Windows 10, MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access & Project)
  • Basic to intermediate computer abilities with the understanding of terminology and functionality.
  • Experience with Service Now ticketing system or similar
  • Ability to multitask - Sense of urgency; maintain a positive attitude

Language Requirements:

  • Excellent Communication in English and Polish (Verbal and Written)