Employer: Majorel
Work area: Business Operations Specialists, All Other
Working time: Full time
Country: Germany
City: Remote from Germany
Description
:
REMOTE JOB from GermanyAbout our Client" In our company we design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We serve customers across the world through our 72,000+ employees based in 36 countries in Europe, the Middle East, Africa, Americas and Asia in 60 languages. We support customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. Our employees are differentiated by a particular kind of drive – we are always driven to go further to do the best we can every single day. We are relentless, resourceful, resilient, agile, energetic and focused and if you are too, we’ll provide you with an environment that will let you thrive.".............................................................................................................................................................................The Infrastructure Service Delivery Manager will be the direct interface between regional IT and global IT. Its role is to be able to forward the Infrastructure needs of the region to the global and viceversa. Actions will become more fluid on a daily basis Main responsibilities:• Execute strategy to drive adoption of Support service management and operational best practices relevant to on-premises, cloud computing, network operation and Unified Communication services • Ensure all service management processes enable ITS service agility. • Create an environment that supports self-service and automation of routine service requests. • Foster continuous service delivery optimization and improvement. • Foster the relationship with Infrastructure verticals and with Support Organisation • Identify resources and sourcing Support Organization. • Execute self-auditing and compliance capabilities around ITSM procedures. • Execute and implement a strategy and roadmap for organizational excellence. Competencies and professional backgroundEducational Background:• Engineering degree or equivalent in computer science • Proved Experience in Service Management Skills: • English - fluent - mandatory• German - desirable• Managed transformation and ongoing operations of Service Management processes• In-depth knowledge of IT Service Management (ITIL) frameworks• Knowledge of environments and service that support multiple business verticals• Demonstrated experience in leading process improvement and organization change initiativesSoft Skills:• Ability to work with people from a variety of different culturally diverse backgrounds • Political skills to manage difficult situations