WorkMyWay | Job Detail

Overall Responsibilities:

Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records
Identifies and classifies incident types and service interruptions.
Records incidents cataloging them by symptom and resolution
Access Creation/Deactivation for internal tools
Resolves basic issues for Majorel Access Network and M365
RSA VPN basic access management and support >>> Access Provisioning and deprovisioning Issues
Sending Daily reports on open tickets and End of Day Report

Job Requirements:

College/Associates Degree in Information Technology or bachelor’s degree in related field
Minimum of 2 years of experience in a technical support environment or similar role
Self-motivated achiever who gains satisfaction from providing excellent customer service with proven track record in achieving customer satisfaction and end-user satisfaction
Excellent and effective communication and presentation skills - written, verbal and telephone manner
Excellent organizational skills
Proven problem solving and troubleshooting skills, facilitating the efficient and effective identification of problems and application of appropriate solutions.
Sound knowledge of various OS and software such as Windows 10, MS Office Suite (Word, Outlook, Teams, Excel, PowerPoint, Visio, Access & Project)
Basic to intermediate computer abilities with the understanding of terminology and functionality.
Experience with Service Now ticketing system or similar
Ability to multitask - Sense of urgency; maintain a positive attitude

Language Requirements:

Talent Solutions