Talent Solutions

Stellenübersicht

Dein Arbeitsplatz

London, Vereinigtes Königreich

Dein Arbeitsalltag

Vertragsart

Angestellte(r)

Erfahrungsstufe

Senior

Vollzeit ( Std./Woche)

Deine Benefits

Über die Stelle

We are looking for a backend-focused Senior Software Engineer to design, build and operate the services and experiences that power our Contact Centre. You will work as a strong individual contributor within a multidisciplinary team, integrating Contact Centre as a Service (CCaaS) platforms such as Azure, Google, Zendesk and Twilio and helping customers find answers through effective FAQ and self-service experiences.

You will collaborate with engineers, Product, Architecture, Data, Security and Customer Service stakeholders. You will take ownership from discovery through delivery and live operation, balancing customer value, maintainability, security, performance and speed. The role is primarily backend engineering in Java, with opportunities to contribute to customer and colleague interfaces built with React and Next.js.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

Ihre Aufgaben

• Design, develop, test, deploy and support reliable software across the full delivery lifecycle. 
• Translate product and business needs into clear technical approaches and incremental delivery plans. 
• Contribute to the design of APIs, services, integrations, data flows and event-driven solutions. 
• Build and maintain integrations with Zendesk, Twilio and other CCaaS capabilities, including messaging, telephony, case management and customer context. 
• Develop customer self-service and FAQ capabilities that provide accurate, accessible answers and a smooth hand-off to Contact Centre colleagues when further help is needed.

Erforderliche Fähigkeiten

• Proven experience delivering and operating robust software in a professional engineering environment.
• Strong knowledge of software engineering principles, design patterns and maintainable code.
• Experience developing backend systems, APIs and integrations, or equivalent depth in the relevant engineering discipline.
• Strong backend development experience with Java and its associated frameworks and testing practices.
• Experience integrating third-party SaaS platforms; knowledge of Zendesk, Twilio or another CCaaS platform is particularly relevant.
• Good understanding of automated testing, continuous integration and continuous delivery.

Was Sie mitbringen

Englisch (mindestens eine erforderlich)

Fähigkeiten

• Kundensupport
• Software